A very interesting programme was broadcast on BBC Radio 4 just the other day on how so-called Japanese management techniques are being slowly applied to hospitals and doctors' practices.
The programme - In Business: From the production line to the NHS - is based on the following premise:
"Japanese management techniques have revolutionised the car industry, but what do waste-averse production lines have to do with the delicate business of health care?"
It's very insightful programme in the sense that it explains what the new processes involve and their origins.
However, I thought that they may refer to a range of research that takes a more critical angle on the reality of implementing such practices in manufacturing plants, i.e. how front-line workers experience what is in many cases a loss of autonomy and an intensified workload.
The programme - In Business: From the production line to the NHS - is based on the following premise:
"Japanese management techniques have revolutionised the car industry, but what do waste-averse production lines have to do with the delicate business of health care?"
It's very insightful programme in the sense that it explains what the new processes involve and their origins.
However, I thought that they may refer to a range of research that takes a more critical angle on the reality of implementing such practices in manufacturing plants, i.e. how front-line workers experience what is in many cases a loss of autonomy and an intensified workload.
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