Some of the truths behind so-called 'best practice'

You call this 'best practice'? - The abuse of Asian telephone centre staff by customers is symptomatic of corporate cock-up on a grand scale

Trainee midwives win maternity pay - Three trainee midwives yesterday won a landmark sex discrimination case establishing rights to maternity pay for thousands of women studying to join the NHS professions

Traffic wardens to 'bug' abusers - Traffic wardens patrolling one city council area could get secret listening devices to record verbal abuse

Strike action looms over academy - Teachers at a troubled city academy on Teesside have given their backing to proposed strike action

Scientists create 'trust potion' - A key hormone helps determine whether we will trust lovers, friends or business contacts, scientists claim. The world would become a different place if this was found to be true!

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