You call this 'best practice'? - The abuse of Asian telephone centre staff by customers is symptomatic of corporate cock-up on a grand scale
Trainee midwives win maternity pay - Three trainee midwives yesterday won a landmark sex discrimination case establishing rights to maternity pay for thousands of women studying to join the NHS professions
Traffic wardens to 'bug' abusers - Traffic wardens patrolling one city council area could get secret listening devices to record verbal abuse
Strike action looms over academy - Teachers at a troubled city academy on Teesside have given their backing to proposed strike action
Scientists create 'trust potion' - A key hormone helps determine whether we will trust lovers, friends or business contacts, scientists claim. The world would become a different place if this was found to be true!