The hard sell and call centres

Gas pressure hits danger level (Miles Brignall, The Guardian) - lifting the lid on British Gas call centres. It exposes how staff previously taken on to sort out customer service problems have been put under intense pressure to sell products instead, and how time allowed to resolve customer problems has been slashed.

Drive to protect working students (BBC News) - The Scottish Trades Union Congress (STUC) has launched a pilot scheme to give students working part-time in Edinburgh support and advice.

The Secret Life of an Office Cleaner (BBC 2 - Monday 19/9/05) at 9 p.m. - The cleaning industry is one of the largest employers in Britain, worth 9 billion pounds a year. This film looks at London's invisible army of cleaners, many of whom are illegal immigrants.

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