Management jargon

Investors in People (IiP) released some interesting findings today on the effects of management jargon on the workforce.

It is claimed that the overuse of jargon or management speak - such as, 'think outside the box', 'the helicopter view', the 'thumbs down' - is a problem for employees.

The problems arise because employees believe managers who use jargon are untrustworthy and trying to cover things up. It is also said to create misunderstandings and make workers feel inadequate.

Further findings suggest:

- Employees are more likely to experience jargon in larger organisations than smaller ones: fewer than one in five (19 per cent) of people in organisations of 2-49 employees say jargon is used at their workplace while two thirds(65 per cent) of people in organisations with 5,000 or more employees say it is used where they work

- 52 per cent of people in large organisations (1,000+ employees) say use of jargon is increasing, compared to just under a quarter (24 per cent) in small organisations (2-49 employees)

- The use of management jargon is higher than average in local government, where well over half (56 per cent) say it is used in their workplace, compared to just over a quarter (27 per cent) in the retail sector and just over a third (35 per cent) in the construction sector.

For more details see a press release from the IiP.

The BBC has also picked up on this story and has started a 'Have your say' on the matter. The subject of management speak has clearly struck a chord with BBC website readers as there are hundreds of comments on the matter. See here for more details.

No comments: