Web 2.0 as a knowledge management tool

According to an article in the CIPD's magazine People Management, "Web 2.0 technology can identify where key knowledge exists in an organisation and retain this information when employees leave".

By using social networking sites staff can recommend colleagues for their specialist know-how.

It seems that the traditional “corporate skill map”, which used tools such as competencies, is no longer relevant - in that reputation is the now the key to success and reputation can be achieved with staff scoring or tagging colleagues who are judged to be experts on particular things.

For more details see IBM uses social networking site as a knowledge management tool (Laura Chubb).

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